Share Visuals in Real-time During Voice and Chat Calls, for ALL Calls, ALL Networks
Result: Increase Self-Service Call Containment, Shorten Calls, Improve First Call Resolution Rate, Improve Customer Satisfaction, and more
True Visual IVR (or VIVR)
Voice with Visuals
A True Visual IVR (Visual Interactive Voice Response or VIVR) system improves calls into irritating automated phone systems by offering a 'Voice with Visuals' sharing for smart device and browser users during ordinary voice or chat calls. This visual interactive voice response technology is compatible with the existing infrastructure and provides a better Customer Experience via:
The multi-channel visual interactive voice response technology includes Visual IVR, Visual Live Assistance, Visual AI-based Phonebots and Chatbots .
What is Unique About a True Visual IVR (VIVR)?
It's Time to Rethink the Power of Ordinary Phone Calls!
Try ChoiceView NOW!
Without a Download: call +1-720-440-7560 and tap 1.
TrueVisualIVR.com is sponsored by ChoiceView, a leading visual IVR vendor, as both a service and a discussion forum to clarify confusion regarding the term "Visual IVR."
The confusion observed by ChoiceView comes from products using the adjective "visual" to modify the term IVR while not providing any visual solution during calls into IVRs. In essence, it appears these are products that work with IVRs but are not IVRs themselves. Remember, a contact center IVR helps all calls into an IVR from all phone types and always front-ends with a phone call.
Help us reduce the confusion. We want to hear what you have to say. Please share your input and help us as the leading Visual IVR vendor better serve the IVR industry by clarifying what is truly a Visual IVR.
ChoiceView is a 'voice with visuals' cloud-based communications solution for businesses to improve mobile customer service for smartphone and browser users during calls to businesses.
Enabling instant, simultaneous two-way sharing of visuals while talking or chatting, ChoiceView allows live or automated contact center agents to send ANY visuals while communicating with mobile callers on ANY network and using ANY phone. Visual and voice data are joined securely during the transaction. Callers can save received visuals for later use, input text, and share forms with agents or Interactive Voice Response (IVR) technology. Enterprises can save transaction records.
The multi-channel visual engagement offering includes Visual IVR, Visual Live Assistance, Visual AI-based Phonebots and Chatbots .
Businesses use ChoiceView from a leading visual IVR vendor to improve mobile customer service, increase self-service call containment, have more first-call resolutions, reduce operating costs, increase sales, and efficiently complete transactions. Use cases include customer sales and care, remote patient monitoring, technical support, e-commerce, and more.
Radish Systems, the maker of ChoiceView, is the leading Visual IVR vendor improving how organizations communicate visually with end users using smartphones and browsers.
Radish's mission is to improve business communications, whether it's a call to a service representative or an automated system such as an Interactive Voice Response system or a Virtual Assistant. With extensive Voice/Data experience, the Radish founders have roots from Bell Labs. They invented and deployed the first Visual IVRs in the 1990s.
Servicing the large, growing Contact Center, IVR, Intelligent Assistant, BPO, mobile, and business communications markets, Radish Systems helps organizations improve customer experience and engagement through its patented ChoiceView cloud-based 'voice with visuals' engagement platform.
Radish Systems' maintains compatibility with the existing telephone infrastructure, contact centers, and Interactive Voice Response (IVR) technology.