True Visual IVR™
sponsored by ChoiceView®
True Visual IVR Comparison
Buyer Beware: There's Confusion Out There About What Makes A True Visual IVR
Let's Clarify
We're different from the competition
Voice Only IVRs
Why It is Not A Visual IVR Platform By Itself
- Fails to provide visual content during a voice call.
SHORTCOMINGS
- Fails to provide a good user experience
- Fails to provide good self-service opportunities
- Fails to provide content storage options
- Fails to transfer IVR browsing history and entered data to live agents, thereby forcing callers to repeat information
How It Becomes A True Visual IVR Platform
- Can upgrade to a True Visual IVR with only a slight script change
Call-Back
Why It Is Not A Visual IVR Platform By Itself
- Fails to provide visual content during a call
SHORTCOMINGS
- Fails to incorporate interactive content during the voice call
- Fails to provide secure data transmission
- Fails to provide effective content storage options
- Fails frequently to provide a front-end telephone number
- Fails to leverage smart devices and browsers to improve self-service solutions because call-back solutions always connect with live people
How It Can Complement A True Visual IVR
- Call back can be incorporated into Visual IVRs to improve the user experience and improve a browser-based solution
Browser-Based Solutions
Why It Is Not A Visual IVR Platform By Itself
- Fails to provide a front-end phone number for callers
- Fails to provide visual content during a voice call
SHORTCOMINGS
- Fails to work seamlessly among all phone types
- Fails to provide secure data transmission
- Fails to provide effective content storage options, especially for HIPAA and PCI requirements
How It Can Complement A True Visual IVR Platform
- Adding click-to-call functionality in browser-based solutions can reduce both front-end voice time by auto-dialing through an IVRs' phone tree and back-end waiting time for a live agent
- Can provide a web-based navigation tree during voice calls where the solution provider calls both a company and the call initiator and then merges the calls
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