What Is A True Visual IVR?

1. "For a more complex inquiry, such as returning a product or getting assistance with a product issue, 38% consumers prefer speaking with a ‘real’ person on the phone." - American Express  Global Customer Service Barometer Report
2. "For even more difficult or complicated inquiries, almost half of consumers prefer speaking with a ‘real’ person on the phone." - American Express  Global Customer Service Barometer Report

Note, the call (both voice and/or chat) can originate from a website, mobile app, phone call, or text message. And calls can be handled by Visual Phonebots or Visual Chatbots. Cool!

• IVR solutions allow users to call businesses in the normal way from ANY phone (including mobile, landline, VoIP,  webRTC, and more)
• Provides real-time interactive visual menus, visual responses, data and photo input in addition to voice response
• Delivers seamless interactive 2-way voice and data experience with virtual agent technology
• Enables call and visual transfer to live agent with computer telephony integration (CTI) for smart data transfers
• Enables intelligent transfer to a live website for browsing
• Accepts enhanced caller ID for intelligent answer
• Leverages power of smart mobile devices and browsers
• Allows legacy and new IVRs to offer multi-modal next generation capabilities while preserving their current DTMF (Dual-tone multi-frequency) and voice processing
• Allows easy upgrades to voice-only IVRs via only a script change and without breaking the IVR or requiring new hardware
• Supports virtual agent technology, including Visual Phonebots and Visual Chatbots. Bots or Robots are another name for automated True IVR solutions, often with Artificial Intelligence or AI.

• Interactive Visual Menus for Tappable Navigation
• Photos & Videos
• Documents & PDFs
• Web Pages & Forms
• Screen Shots, Graphics, & More!

How It Works

• During Voice and Chat Calls Send & Receive Visual Content
• No Downloads Required
• Extremely Fast & Instantly Shared Visuals
• Easy
• Secure & Fully Encrypted
• Stimulates Visual Engagement