What can you do with True Visual IVR?
Share VISUALS in real-time during voice and chat calls with your callers for All Calls and All Networks.
Why do this?
Increase Self-Service, Shorten Calls, Improve First-Call Resolution Rates, Improve User Comprehension, Improve Customer Satisfaction, Works with First-Time Callers, No Mobile App Needed.
True Visual IVR (or VIVR)
A True Visual IVR (Visual Interactive Voice Response or VIVR) system improves customers' experiences with automated phone systems. It provides 'Voice with Visuals' during voice and/or chat calls.
It's EASIER and FASTER for customers to ...
- Self-serve and complete transactions
- See and tap visual menus
- Submit information
- Reach the right department or service
- Receive voice along with visual content on smart devices and browsers
- Understand information six (6) times better when seeing and hearing it
- Transfer to visual live assistance or websites, if necessary
Many calls and chats to businesses are made on smartphones or on phones with browsers. True Visual IVR
* takes advantage of the visual capabilities of these devices for better Customer Experience.
* is in the cloud. which works without disrupting existing company infrastructure.
* is multi-channel, visual interactive, voice response technology and includes:
- Visual IVR
- Visual Live Assistance
- Visual AI-based Phonebots and Chatbots
Most calls can be self-service, completed within a single transaction. When a live person is needed, a seamless transfer to Visual Live Assistance allows ongoing collaboration with voice, visuals, and chat.
What's Unique About a True Visual IVR ?
- True Visual IVR seamlessly connects callers to visuals while talking or chatting.
- Adds 'voice with visuals' to both automated and live agents.
- Works with any phone and any network.
- Starts instantly for visual sharing, with NO download needed.
- Launches in many ways, from phone call, WebRTC, SMS, website, web app, or mobile app.
ChoiceView by Radish Systems is True Visual IVR
Radish's pioneering has disrupted business communication possibilities and now, customer expectations, with simultaneous voice, text, or chat with two-way visual information. Radish leverages deep expertise and disruptive intellectual property with 'voice with visuals' ChoiceView True Visual IVR. Its broad issued patents uniquely bridge * a data session with phone or other session.
True Visual IVR Benefits
True Visual IVR offers "Now I see what you're talking about!" customer experiences.
It is a 'must have' for businesses to be competitive by:
- Increasing Self-Service
- Shortening Calls
- Improving First-Call Resolution Rates
- Increasing Customer Satisfaction
TrueVisualIVR.com is sponsored by ChoiceView, a leading visual IVR vendor, as both a service and a discussion forum to clarify confusion regarding the term "Visual IVR."
The confusion observed by ChoiceView comes from products using the adjective "visual" to modify the term IVR while not providing any visual solution during calls into IVRs. In essence, it appears these are products that work with IVRs but are not IVRs themselves. Remember, a contact center IVR helps all calls into an IVR from all phone types and always front-ends with a phone call.
Help us reduce the confusion. We want to hear what you have to say. Please share your input and help us as the leading Visual IVR vendor better serve the IVR industry by clarifying what is truly a Visual IVR.
ChoiceView is a 'voice with visuals' cloud-based communications solution for businesses to improve mobile customer service for smartphone and browser users during calls to businesses.
Enabling instant, simultaneous two-way sharing of visuals while talking or chatting, ChoiceView allows live or automated contact center agents to send ANY visuals while communicating with callers on ANY network and using ANY phone. Visual and voice data are joined securely during the transaction. Callers can save received visuals for later use, input text, and share forms with agents or Interactive Voice Response (IVR) technology. Enterprises can save transaction records.
The multi-channel visual engagement offering includes Visual IVR, Visual Live Assistance, Visual AI-based Phonebots and Chatbots .
Businesses use ChoiceView from Radish Systems, a leading Visual IVR vendor, to improve mobile customer service, increase self-service call containment, have more first-call resolutions, reduce operating costs, increase sales, and efficiently complete transactions. Use cases include customer sales and care, remote patient monitoring, technical support, e-commerce, and more.
Radish Systems, the maker of ChoiceView, is the leading Visual IVR vendor improving how organizations communicate visually with end users using smartphones and browsers.
Radish's mission is to improve business communications, whether it's a call to a service representative or an automated system such as an Interactive Voice Response system or a Virtual Assistant. With extensive Voice/Data experience, the Radish founders have roots from Bell Labs. They invented and deployed the first Visual IVRs in the 1990s.
Servicing the large, growing Contact Center, IVR, Intelligent Assistant, BPO, mobile, and business communications markets, Radish Systems helps organizations improve customer experience and engagement through its patented ChoiceView cloud-based 'voice with visuals' engagement platform.
Radish Systems' maintains compatibility with the existing telephone infrastructure, contact centers, and Interactive Voice Response (IVR) technology.
- Learn MoreContact ChoiceView to Learn More About True Visual IVRs And To Sign Up For Email Updates