A True Visual IVR (Visual Interactive Voice Response or VIVR) system improves customers' experiences with automated phone systems. It provides 'Voice with Visuals' during voice and/or chat calls.

It's EASIER and FASTER for customers to ...

Self-serve and complete transactions
See and tap visual menus
Submit information
Reach the right department or service
Receive voice along with visual content on smart devices and browsers
Understand information six (6) times better when seeing and hearing it
Transfer to visual live assistance or websites, if necessary

Many calls and chats to businesses are made on smartphones or on phones with browsers. True Visual IVR
* takes advantage of the visual capabilities of these devices for better Customer Experience.

* is in the cloud. which works without disrupting existing company infrastructure.

* is multi-channel, visual interactive, voice response technology and includes:

Visual IVR
Visual Live Assistance
Visual AI-based Phonebots and Chatbots

Most calls can be self-service, completed within a single transaction. When a live person is needed, a seamless transfer to Visual Live Assistance allows ongoing collaboration with voice, visuals, and chat.

What's Unique About a True Visual IVR ?

True Visual IVR seamlessly connects callers to visuals while talking or chatting.

Adds 'voice with visuals' to both automated and live agents
Works with any phone and any network
Starts instantly for visual sharing, with NO download needed.
Launches many ways, from phone or chat call, website, web app, SMS message, or mobile app

ChoiceView by Radish Systems is True Visual IVR

Radish's pioneering has disrupted business communication possibilities and now, customer expectations, with simultaneous voice, text, or chat with two-way visual information. Radish leverages deep expertise and disruptive intellectual property with 'voice with visuals' ChoiceView True Visual IVR. Its broad issued patents uniquely bridge * a data session with phone or other session.

Learn More About True Visual IVRs

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