True Visual IVR™
sponsored by ChoiceView®
- Sharing visual content during conversations can boost comprehension and recall up to 600%, according to research in the New York Times best-selling book Brain Rules by John Medina
- Visual menus let users easily and quickly navigate automated phone systems without needing to "listen" to entire menus
- Self-service opportunities increase because callers can visually access otherwise unwieldy verbal summaries and photos
- Stimulating multiple senses leads to better and faster decision making
- Easy self-service -- Ease the Pain of frustrating IVRs
- Solve problems faster during the first call
- Improve satisfaction
- 600% better comprehension & recall
- Help communications with hearing impaired and with various accents
- Consistent front-end telephone number to contact businesses
- Lower operating cost per call with a viable call center software solution
- Reduce volume of IVR transfer calls to agents (improve IVR call containment)
- Reduce wait and handling time per call for automated and live calls
- Increase customer loyalty & retention
- Higher revenue and profit per call
- Businesses are implementing today's True Visual IVR products on top of, and without any change to, their existing telephony hardware and networks. Try a True Visual IVR Now
- A simple and quick transformation of current voice-only IVR infrastructure ensures the same single telephone number remains functional to all callers for unified, cross-channel customer engagement
