• True Visual IVR Comparison

  • Buyer Beware: There's Confusion Out There About What Makes A True Visual IVR

  • Let's Clarify

    We're different from the competition

    Voice Only IVRs

    Why It is Not A Visual IVR By Itself

    • Fails to provide visual content during a voice call.

     

    SHORTCOMINGS

    • Fails to provide a good user experience
    • Fails to provide good self-service opportunities
    • Fails to provide content storage options
    • Fails to transfer IVR browsing history and entered data to live agents, thereby forcing callers to repeat information

     

    How It Becomes A True Visual IVR

    • Can upgrade to a True Visual IVR with only a slight script change

    Call-Back

    Why It Is Not A Visual IVR By Itself

    • Fails to provide visual content during a call

     

    SHORTCOMINGS

    • Fails to incorporate interactive content during the voice call
    • Fails to provide secure data transmission
    • Fails to provide effective content storage options
    • Fails frequently to provide a front-end telephone number
    • Fails to leverage smart devices and browsers to improve self-service solutions because call-back solutions always connect with live people

     

    How It Can Complement A True Visual IVR

    • Call back can be incorporated into Visual IVRs to improve the user experience and improve a browser-based solution

    Browser-Based Solutions

    Why It Is Not A Visual IVR By Itself

    • Fails to provide a front-end phone number for callers
    • Fails to provide visual content during a voice call
     

    SHORTCOMINGS

    • Fails to work seamlessly among all phone types
    • Fails to provide secure data transmission
    • Fails to provide effective content storage options, especially for HIPAA and PCI requirements
     

    How It Can Complement A True Visual IVR

    • Adding click-to-call functionality in browser-based solutions can reduce both front-end voice time by auto-dialing through an IVRs' phone tree and back-end waiting time for a live agent
    • Can provide a web-based navigation tree during voice calls where the solution provider calls both a company and the call initiator and then merges the calls