• What Is A True Visual IVR?

    A Cloud-based Visual IVR Solution Solution Stimulating Visual Engagement

    2 Reasons Why People Will Always Call Businesses:

    1. "For a more complex inquiry, such as returning a product or getting assistance with a product issue, 38% consumers prefer speaking with a ‘real’ person on the phone." - American Express  Global Customer Service Barometer Report
    2. "For even more difficult or complicated inquiries, almost half of consumers prefer speaking with a ‘real’ person on the phone." - American Express  Global Customer Service Barometer Report

    Note, the call (both voice and/or chat) can originate from a website, mobile app, phone call, or text message. And calls can be handled by Visual Phonebots or Visual Chatbots. Cool!

    • IVR solutions allow users to call businesses in the normal way from ANY phone (including mobile, landline, VoIP,  webRTC, and more)
    • Provides real-time interactive visual menus, visual responses, data and photo input in addition to voice response
    • Delivers seamless interactive 2-way voice and data experience with visual engagement
    • Enables call and visual transfer to live agent with computer telephony integration (CTI) for smart data transfers
    • Enables intelligent transfer to a live website for browsing
    • Accepts enhanced caller ID for intelligent answer
    • Leverages power of smart mobile devices and browsers
    • Allows legacy and new IVRs to offer multi-modal next generation capabilities while preserving their current DTMF (Dual-tone multi-frequency) and voice processing
    • Allows easy upgrades to voice-only IVRs via only a script change and without breaking the IVR or requiring new hardware
    • Supports Visual Phonebots and Chatbots. Bots or Robots are another name for automated True IVR solutions, often with Artificial Intelligence or AI.

    Types of Visual Content

    • Interactive Visual Menus for Tappable Navigation
    • Photos & Videos
    • Documents & PDFs
    • Web Pages & Forms
    • Screen Shots, Graphics, & More!

     

    How It Works

    • During Voice and Chat Calls Send & Receive Visual Content
    • No Downloads Required
    • Extremely Fast & Instantly Shared Visuals
    • Easy
    • Secure & Fully Encrypted
    • Stimulates Visual Engagement
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